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Nokia Lumia 1020: First week’s impressions of Windows Phone

CN Tower at night — The CN Tower in Toronto, shot at night without flash on Nokia Lumia 1020

It has now been a week since I got the Nokia Lumia 1020.
The phone feels great in your hand.
The photos are very good.
You do feel like you live on an island.

Windows Phone is still a novelty.

I love the flat design and once you get its implementation of panels, its interface seems more fluid than iOS’ dependency on tabs. The user interface’s fit and finish are polished and smooth, nothing like the noisy bumpy experience on Android.

I am what I believe is an enterprise user.
I need impeccable email and calendar experience, as close as you would get in Outlook (however frustrating it is sometimes). Windows Phone is not there. It is smooth, but close (see gripes below). Microsoft can and should improve on this, but who do you talk to in order to ask?

Presently, with a week left for me to return the phone, I am swaying between keeping it and getting the new iPhone 5s. Below are some of the impressions I gathered over the last week.

Customer Service is marketing. Get it?

The day the iPhone 4s came out I had it. Love it. It’s great. Part of the pomp and ceremony associated with getting such a fancy device is to accessorize it. Chargers and cables and apps and all. The most important accessory to most is the protective case.
My iPhone 3GS was protected for the entire duration of our intense two year relationship by a case made by a brand called Incase. I liked it so much that when I was at BestBuy and saw people shopping for cases, I’d stop and tell them to pay the extra money (Incase cases retail for a plum $35) and get the Incase case.
So it was a foregone conclusion that on day 2 of my new iPhone’s life that I go get a new Incase case for it. And I did at Target, instead of buying a knockoff or bulk package from Amazon. I respected the product and was willing to pay for quality.
Two weeks later a crack appeared in the case near the headphone jack. A piece then fell off. It looked pretty bad. Naturally I went to Incase’s website and filled out the return form to request a replacement. An email was sent to me pretty quickly asking me to email a photo of the purchase receipt along with a photo of the damaged case so I can get an RMA number. I did.
I never heard back.
I tweeted Incase and got a response that I will get a response within 1-3 weeks’ time.

Really?